Return Policy

We offer a replacement warranty on all Pixytan GPS devices for issues related to manufacturing defects or technical malfunction. If your device is found to be faulty, we will replace it at no additional cost. To request a replacement, please contact our support team and share your order details along with a description of the issue. Our team will guide you through basic troubleshooting steps, and if the problem persists after verification, we will arrange a replacement device for you.

Refund Policy

We only offer refunds for devices that are completely unused, uninstalled, and unactivated. The device must be in its original condition with no physical damage, and all accessories and packaging must be intact. Refunds are not available once the device has been activated in our system or shows any signs of use. Software subscriptions, digital services, SIM or data charges, and activation or installation fees are strictly non-refundable.

Exclusions from Replacement & Refunds

Devices damaged due to mishandling, accidents, unauthorized repair, or modifications are not eligible for replacement. Water damage, unless the device is specifically marketed as waterproof, is not covered. Devices affected by incorrect installation, wire cuts, tampering, or interference by third-party technicians also fall outside the replacement and refund policy. Normal wear and tear is not considered a defect and is not covered under warranty.

Customer Support & Troubleshooting

We strongly encourage all customers to reach out to our support team if they experience any issues with their device or software services. Many problems can be resolved through remote troubleshooting, and our team is always available to assist you. If an issue cannot be fixed through support, we will guide you through the next steps based on our replacement or return eligibility criteria.

We value your trust in Pixytan and remain committed to offering transparent service and dependable support. For assistance, please contact us at pixytan11@gmail.com